Global Communication

This category contains 25 posts

U.S. International Broadcasting: Framing the Challenge – Apples or Fruit Salad?

The Broadcasting Board of Governors (BBG) met again last week in its ongoing efforts to manage and improve our international broadcast operations. As both a public diplomacy practitioner and as a U.S. taxpayer, I have a keen interest in seeing that our limited resources for international broadcasting are spent as effectively as possible. As such, I have followed the long and ongoing debate over where and how we should broadcast, as well as how to measure the impact and effectiveness of our efforts with considerable interest. And although I have no deep expertise, nor can I offer any magic solutions, I do nevertheless think that we might usefully focus the debate by simply reframing the broadcasting challenge.

I fear that many of us (myself included) have misunderstood and over-simplified the challenges of international broadcasting. We tend to think of the BBG and the services that it oversees as roughly equivalent to conventional, commercial television or radio broadcasters like CNN, Fox, or even Al-Jazeera or CCTV. The danger in succumbing to that simple fallacy is that we then compare overall budgets and audience reach as if we are comparing apples to apples when, in actuality, BBG offers more of an assortment of apples, oranges, bananas, and other fruit.

A-fruit-bowl-007

Credit: The Guardian

In some limited markets, VOA or its sister services might have the means and licenses to broadcast directly and compete head-to-head with local broadcasters. Let’s call those “apples.” In most cases, however, the U.S. broadcasters partner with local affiliates who agree to carry U.S. programming on their own airwaves, sometimes on a contract-basis and in most cases, at no charge whatsoever. In those cases, the audience share is heavily dependent on the local affiliate, as well as the particular format, program, and time slot we agree upon. Let’s call these “oranges.”

But not all markets are created equal. In many countries, local affiliates are not permitted to partner with us at all and our own signals are blocked or jammed. Here the BBG and its services have had to explore creative means by which to deliver our programs, often over the internet or through other means depending on the local circumstances. We might call these “bananas,” “kiwis,” and “mangos.”

The precise mix of programming that we offer in each of these markets, moreover, differs depending on local demand and competition. In some markets we might choose a combination heavy on popular entertainment and lighter on news in order to attract a larger and younger audience. In other markets we might rely heavily on news and high-brow entertainment to reach a more elite and, perhaps, politically-influential audience. Both of these activities also fit within the VOA Charter, for example, which speaks of the requirement to “win the attention and respect of listeners.” Now instead of individual fruits, we have a range of different fruit salads.

Finally, even as the BBG and its services pursue all of these different broadcasting models, they are also faced with a media landscape that is being transformed by digital technology before our very eyes. Mobile and even smart phones will soon be ubiquitous around the world and internet and social media access will follow shortly after. The BBG – along with every other media player out there – is trying to maintain an appropriate balance of investments in old and new media formats while studying and adjusting to the evolution of media consumption habits in different markets.

The BBG reported recently that its services now reach a global audience of over 200 million people each week, but what does that mean given the diversity of markets described above? If we persist in thinking of the BBG and its services as a single, conventional, commercial broadcaster and use such aggregate numbers, we should simply be chasing audiences in large markets like India (where we actually cut most broadcasting services a few years ago). When we know that our target markets include smaller but critical countries like Afghanistan and Iran, why do we obsess over global market shares and total audience figures? Similarly, we spill a lot of ink in arguments and discussions comparing the BBG budget of $750 million to much larger amounts that China and Russia spend on CCTV and RT. Are the numbers at all comparable given our wildly disparate missions?

The Broadcasting Board of Governors (BBG) is an independent federal agency of the United States government responsible for supervising all U.S. government-supported, civilian international media. Credit: Wiki Commons

The Broadcasting Board of Governors (BBG) is an independent federal agency of the United States government responsible for supervising all U.S. government-supported, civilian international media. Credit: Wiki Commons

Having complicated the issue sufficiently, I will offer a few suggestions for areas that we should focus our attention on instead. First, where should we be? I think we all accept the fact that our resources are limited and that, as a result, we need to focus our efforts on the countries and markets that are most significant from a foreign policy perspective. This will also take into account the BBG standards and principles, of course, but those include first and foremost to “be consistent with the broad foreign policy objectives of the United States.”

Second, we should discuss what model or fruit or fruit salad is most appropriate or even possible for given markets. We are not trying to be CNN, but shouldn’t we discuss whether we are trying to be NPR, Sean Hannity, Jon Stewart’s Daily Show, reality TV, or some combination of them all? That in turn, will give us a better indication as to appropriate measures of success and effectiveness. In other words, we may not be chasing the largest audience numbers, just particular audience segments. Measurements should be adjusted accordingly. If the requirement is to reach younger audiences, we should not measure our efforts against audiences ranging from age 15 to death.

Third, I was delighted to learn that we have begun to explore deeper cooperation with other like-minded international broadcasters, sharing, for example, the costs and results of our research efforts. Might we not explore even closer partnerships on particular programs in specific markets where our interests coincide? How about jointly producing individual programs? Additionally, are there opportunities for the BBG to purchase and adapt U.S. commercial products or even partner with U.S. news organizations in our overseas broadcasting efforts?

The BBG and its services are not – and should not be – driven by a commercial desire for profit. Nevertheless, by framing them – either consciously or unconsciously – in the model of a conventional commercial broadcaster we run the risk of adopting global audience and budget-to-audience ratios as proxy commercial measurements of effectiveness. Instead, we should uncouple BBG performance from such measurements and use that freedom as a comparative advantage as we pursue our true objectives of advancing U.S. foreign policy and promoting access to objective news and information. In the end, we may find that the most effective ways of doing that involve targeting smaller audiences in particular markets or adopting all-digital internet platforms in others.

Fortunately, many of these conversations are already taking place. Let’s just not get distracted by the global aggregate budget and audience numbers, avoid conflating fruit salads with apples, and stay focused instead on what really matters here.

The views expressed in this blog are those of the author and do not necessarily reflect those of the State Department or the U.S. government. The author is a State Department officer specializing in public diplomacy, currently detailed to the IPDGC to teach and work on various Institute projects.

The Power of Public Diplomacy and Public Affairs in Disasters

The disaster left in Tacloban City, the Philippines after Typhoon Yolanda. Credit: theaustralian.com.au

The disaster left in Tacloban City, the Philippines after Typhoon Yolanda. Credit: theaustralian.com.au

Of course, one cannot compare the typhoon that has left 4,000 dead and 12,000 injured in the Philippines with the tornadoes in the U.S. which resulted in less death and damage this weekend. But the common ingredient is the critical importance of timely information before, during and after a crisis.  Natural disasters come quickly.  How prepared people are for the onslaught of deadly winds and bad weather is often directly related to how much accurate and timely information they received beforehand.

If ever we doubt the role of governments in providing information, think about what happens if local, provincial, state, federal, national or international information is lacking.  An individual with an iPhone is important, but the view is limited.  We need the local weatherman and local radio supported by the national weather service.  Individuals can assist, but also important is an organized large-scale governmental response, rescue and assistance coordinated by local, state and federal officials with—when necessary—militaries capable of doing the heavy lifting, literally and figuratively.

We need good public diplomacy and public affairs to reach people with good information. That takes resources, training, and professionalism.  We need to keep investing in that architecture and personnel today and tomorrow.

Misreporting the Turkish Protests

Turkish Demonstrators during the Gezi Park occupation

Turkish demonstrators during the Gezi Park occupation. Credit: Aris Messinis/AFP/Getty via TheGuardian.com

In late May, protestors descended on Istanbul’s Taksim Gezi Park.  At first, there was a small sit-in over re-development plans that would have it, one of the few parks in European Istanbul.  After months of unsuccessful petitioning to save the park, activists took to camping out there to prevent the demolition.  Police removed them by force, setting their encampment on fire in the process.

The state’s aggressive response was met with outrage as images of the police action spread.  This brought far more protestors to the park. They expressed a general dissatisfaction with the government’s increasingly restrictive policies and actions.  Some were displeased with new limitations on alcohol sales during certain hours, increasing censorship and bans on public displays of affection. The government deployed punitive measures against dissidents and those insulting religion.

Turkey’s contemporary politics is defined by a delicate, but tilting balance between the religiously-inclined socio-politics of the dominant AK party and the deep strain of Kemalist secularism. The latter is reflected constitutionally, going back to the founder of modern, post-Ottoman Turkey.  It’s a set of nationalist values entrenched institutionally in the military, which plays a vital role in shaping Turkey’s polity, as well as among a good portion of the Turkish population.  The AK party, however, was re-elected several times by a majority of the country, and therefore enjoys something of a popular mandate to legislate socially conservative policies.  The modernist, westernizing vision of Turkey is at odds with the outcomes of democratic process.

This turn in political culture matches Turkey’s pivot in foreign affairs, from its abandoned westward aims of joining the European Union to playing a more active role in Middle Eastern international relations.

Protests that began over a very specific qualm — the razing of the park — quickly grew to larger movements of general dissent in others parts of the country. Labor strikes, mass protests and organized action by professionals and academics confronted the government. Riot police frequently used force and instruments such as tear gas, clubs and other weapons to disperse crowds.

Turkish President Abdullah Gül recently praised the original sit-in for the values it espoused, though he differentiated them from the later agitators who he saw as perpetrating violence. In response to the accusation that the state’s response was overwrought, he said its tactics were quite consistent with the types of response in other countries.  Rather than seeing these as amounting to a crisis of legitimacy, he sought to normalize the protest and the state’s response: “These kinds of problems are mainly democratic and developed countries’ problems. Turkey’s problems have come to a point resembling these.” In other words, these are #firstworldproblems.

President Gül’s claims are hard to square with the extent of violence that ensued. Freelance journalist Ahmet Sik said: “I have worked in war zones but Taksim was terrible. The security forces were hunting people down. Media personnel are targeted twice over. By demonstrators who think they are siding with the government and not covering events properly. And by the security forces, who deliberately fire at us.”

I am sure reasonable people can disagree to whether this is hyperbole or not, but one less ambitious question could be: How capable was foreign and Turkish media in reporting the story?

At a recent one-day symposium at Dublin City University, Esra Doğramaci spoke on this exact topic. She highlighted numerous, systematic errors in traditional news coverage, and showed how social media helped correct misreporting.

Her most stinging critique was that foreign media reported these protests within an “Arab spring” frame.  This suggests a revolutionary purpose aimed at regime change, rather than towards specific policy reforms.  Referencing the protests as “Turkish Tahrir” was emblematic of “sensationalism and misinformation.”  The numbers, the eventual unanimity, and the scale of government repression did not match, making the Arab spring frame fall flat. As one analyst suggested the underlying issue is identity, and that Kemalism was a “spent force” while long-suppressed religious politics are emergent.

Not only did news media fail to explore this more relevant historic context, but they offered reductionist and ahistorical parallels instead.  She points out The Economist cover that superimposed Prime Minister Erdogan’s face on an Ottoman Sultan’s body.

The June 8th - 14th, 2013 cover.

The June 8th – 14th, 2013 cover.

Doğramaci pointed to blatant acts of misreporting, from identifying a mass audience for the Prime Minister as an anti-government protest, to outdated photos of an injured child, to articles gauging national opinion based on interviews with ten Turks. One rumor that the government shuttered cell phone service was reported, but shown by a social media user to be false. She attributed these, in part, to the problem of producing “news requiring least effort.” Social media users, could correct the record and push journalism to be better.

There are, however, other systematic issues.  The Turkish spring frame, could reflect a lack of familiarity with the idiosyncrasies of Turkey, such as the deeper tension in its changing political culture.  Editors or journalists may just collapse it in with the set of Arab countries that saw uprisings starting in late 2010 — Tunisia, Egypt, Libya, Yemen, Bahrain and Syria. Or, it could be a frame intended to grab more page views: a “hook.” That certainly seems to be the purpose of magazine covers, after all.

Covering it poorly is probably better than not covering it all.  CNN Turk, Doğramaci mentioned, famously ignored the story all together, showing a documentary about penguins instead of the first protests. CNN International was more on the ball, refusing to get scooped.  The CNN Turk documentary led to a fun protest meme. The penguin became the protestors’ new logo for neglectful media non-coverage.

One wonders, however, whether we can just fully blame faulty media coverage.  The Turkish government’s high rate of convicting and imprisoning journalists won it the nickname “world’s largest prison for journalists.”  When Reporters With Borders deems a country that, one wonders how state policy and pressures interfere with journalists’ access and ability to report competently on important stories, such as these protests. Documented reports of intimidation and censorship of journalists suggest government policy can also create reporting skews.  One impact is it discourages reporters from covering it. This could be the reason CNN Turk was slow to the subject.

Turkish repression of media is so extensive that it immediately calls into question President Gül’s assessment of the protests and the state response.

Despite the potential for social media users to circumvent traditional state instruments, such as its criminal law, the thick censorial regime would be very likely to impact how key moments in Turkey’s struggle for a new direction are presented, making the veracity of information more difficult to decipher.  Far from excusing sloppy journalism, unimaginative metaphors and skin-deep analysis in news media, pointing to the lack of press freedom in Turkey is an essential first step towards helping outsiders better understand what is happening within.

Hosting the Olympic Games: A Public Diplomacy Opportunity Like No Other!

Full-Olympic-Coverage-Day3

Source: NBC


 
On Saturday, Olympic Committee delegates chose Tokyo (over Istanbul and Madrid) to host the 2020 Summer Olympic games. Meanwhile, a Washington, D.C. nonprofit recently announced that they will spearhead an effort to support Washington as the host of the 2024 games (Washington Post article here).

Competitions to host the Olympic games inevitably generate considerable controversy and criticism about the merits (or lack thereof) of hosting the games.  Most of the debate focuses on the economic costs and benefits involved.

Little attention is paid, however, to listing the intangible benefits of hosting such a major event. Public diplomacy should be high on any such list. Hosting the Olympics is a unique opportunity to attract international attention – not only hundreds of thousands of tourists, but also many millions of television viewers – and to shape a powerful and positive narrative of the host country, city, and its people.  Recent hosts, most notably China, worked hard to capitalize on this very opportunity.

There are obvious risks for the host, of course, including the possibility of a man-made or natural disaster, as well as the potential for groups to use the event to highlight particular political agendas.  Russia, for example, currently faces precisely such a challenge with regard to its record on LGBT issues and the upcoming Winter Games in Sochi. That said, perhaps no other event has quite the same potential for national rebranding and polishing of a country’s image than the feel-good vibes of the peaceful competition, international camaraderie, and mutual understanding epitomized by the Olympic Games.

While the nay-sayers will have their say, I have no doubt that leaders in Japan, Turkey, and Spain all had this in mind as they lobbied for the 2020 games.  Congratulations to Japan (and good luck to Turkey and Spain in their future bids) for securing this incredible public diplomacy opportunity!

Related articles

 
The views expressed in this blog are those of the author and do not necessarily reflect those of the State Department or the U.S. government. The author is a State Department officer specializing in public diplomacy, currently detailed to the IPDGC to teach and work on various Institute projects.

Beyond Zero Sum Cultural Diplomacy

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By Max Entman

In a recent speech at the 2012 Institute for Cultural Diplomacy conference, former Canadian Minister of Foreign Trade Stockwell Day argues that cultural diplomacy can be used to advance certain broad principles that can help alleviate poverty around the world. Day posits that the existence of three essential freedoms – of enterprise, of religion, and of self-determined governance – can dramatically increase the likelihood that a given country will help its citizens out of poverty. Day suggests that the promotion of these principles by developed countries in developing countries is a cultural-diplomatic mechanism for sowing seeds of prosperity. Day’s assumption of consensus on these principles may be flawed, but it begs the question: is there a way for states to better coordinate cultural diplomatic efforts to achieve shared goals like poverty alleviation?

One answer to this question would be to create a new network of cultural diplomats that crosses national boundaries. Ideally, this “Conference of Cultural Diplomats” would be a diverse, collaborative network with the primary goal of sharing best practices in channeling cultural diplomatic efforts toward helping people in need. Admittedly, foreign ministries of many countries might have concerns about sharing their approaches with diplomats from other nations. However, cultural diplomacy is not a zero sum game. The whole point of such an initiative would be to find ways that the cultural diplomacy efforts of multiple nations can have positive impacts that are mutually reinforcing, not undermining. Such a network would take years to build, and would likely require the financial and organizational backing of an existing NGO in order to get off the ground. The potential benefits would dramatically outweigh these costs.

In recent years, much has been said about the power of “network public diplomacy,” as enabled by the Internet and other information and communication technologies. However, even advocates for this more relational approach have begun to recognize that it is not a catchall solution for all of the problems facing public and cultural diplomats. Professor Rhonda Zaharna of American University recently identified four fallacies in the prevailing discussion of “network public diplomacy.” In essence, she argues that “network public diplomacy” as an overarching concept is not valuable when it lacks specificity, and further that the network model is not always the best approach in all scenarios. In this spirit, let me be clear about the specific type of network approach I am proposing. In Zaharna’s typology, the “Conference of Cultural Diplomats” would be a “network of collaboration that strives to generate value-added information” for its members and the world at large. It would achieve this by leveraging the insights of its diverse membership. This network structure would not mean a dogmatic adherence to a “network communication” model of public diplomacy by members of the network.

In his 2002 book Elusive Quest for Growth, William Easterly argues that investment in the generation of knowledge has become especially valuable in the age of globalization, as knowledge is more likely than ever to leak from one person to another. These leaks can lead to “virtuous cycles,” which can dramatically speed economic development in poor countries. Cultural diplomats and the governments they represent are in a position to aid the creation of more of the “virtuous cycles” that Easterly discusses. Through networked collaboration, a “Conference of Cultural Diplomats” could amplify the effectiveness of existing cultural diplomacy efforts, while simultaneously spurring innovation. Moving beyond the zero sum cultural diplomacy paradigm will likely be difficult, but the rewards will be worth the trouble.

Max Entman is a graduate student at the George Washington University.   His piece forms part of Take Five’s series of student reflections on aspects of cultural diplomacy as communication.  

1 girl 5 gays, MTV Canada, and cultural diplomacy

1girl5guys

by Brad Gilligan

Last month, advocates of lesbian, gay, bisexual and transgender (LGBT) rights deployed thousands of supporters to the grounds outside the U.S. Supreme Court during oral arguments in two landmark cases. A Pew Research Center poll demonstrates the dominant frame being deployed by media to tell the story. “Growing Support for Gay Marriage: Changed Minds and Changing Demographics,” the headline reads.

While the pro-equality campaign in the U.S. may represent a real sea change in our national public opinion, other countries’ perspectives vary by degrees.  Under Hillary Clinton’s leadership, the State Department annually documented the status of LGBT people around the globe in its report on human rights practices. Memorably, Clinton said in a speech at the United Nations that “gay rights are human rights.” These remarks were coordinated with a memo from President Obama in the same week that detailed the first ever US government strategy to deal with human rights abuses against LGBT citizens abroad.

In parts of the world, perils faced by LGBT citizens are well known: In Uganda, the parliament proposed a bill which would make some homosexual acts a crime punishable by death. While in New York, Iranian president Mahmoud Ahmadinejad infamously commented “we don’t have homosexuals like in your country.” And in Russia, parliament is considering a nationwide ban on ‘gay propaganda’ to minors—in the same year that international attention was drawn to members of the feminist, pro-LGBT, punk-rock collective Pussy Riot after they were jailed by the Putin government.

U.S. Ambassador Eisen marches in Prague's 2012 Pride Parade

U.S. Ambassador Eisen marches in Prague’s 2012 Pride Parade

When the State Department promotes gay rights abroad, cultural diplomacy acts as one of the primary drivers of that agenda. Cynthia P. Schneider describes the relationship: “Public diplomacy consists of all a nation does to explain itself to the world, and cultural diplomacy—the use of creative expression and exchanges of ideas, information, and people to increase mutual understanding—supplies much of its content.” Through partnerships with regional and local civil society groups, the Department engages communities in dialogue about the value Americans ascribe to all people, no matter who that person is or whom that person loves.

Not to say that the U.S. does not receive its own share of criticism for its domestic LGBT policy: an interactive display from The Guardian documents the variability of gay rights, state by state. Until a 2003 Supreme Court ruling, sodomy laws remained on the books in 14 states. Today, others still prohibit adoptions by gay couples or permit dismissing workers on the basis of gender identification.

To focus on the theme of LGBT rights, and the practice of cultural diplomacy worldwide, I began with a small exercise in role reversal: How does one country (I selected Canada) work inside the U.S. to promote its foreign policy?

In 1995, a review of Canadian foreign policy granted culture new status, erecting it as a third pillar in the country’s diplomatic priorities, beside security and the economy. The report praises its culture as a potent force for the nation’s international reputation. “Our principles and values—our culture—are rooted in a commitment to tolerance; to democracy; to equality and to human rights”. Among the recommendations made in the document, it elevates the potential of mass media (e.g. television, film, and radio) in particular to reach audiences outside of Canada’s borders.

mtv.caLike the BBC, the CBC (the Canadian Broadcasting Corporation) operates as a public entity. The government approves and funds programming consistent with the mandate to, among other stipulations, focus on Canadian content.  For instance, the broadcasting license for MTV Canada requires that a minimum of 68% of daytime and 71% of prime time programming be of Canadian origin. The network describes itself as offering a “distinctly Canadian interpretation of the MTV brand across multiple platforms,” in 171 territories around the world.

One such program, airing since 2009, is 1 girl 5 gays. The 30-minute talk show sees host Aliya-Jasmine Sovani asking 20 questions about love and sex to a rotating panel of gay men from the greater Toronto area. Toronto holds a reputation as a vibrant center of gay life in Ontario; Church Street, especially, has a rich cultural history and has been depicted before in popular media exported south of the border.

Logo TV, a US gay and lesbian-interest channel, picked up 1 girl 5 gays in 2010. The first season increased ratings in its time slot +55% compared to the network’s Q4 2010 average.

Pew’s poll, referenced earlier, found that roughly a third (32%) said their views changed because they know someone who is homosexual. Mass media may well be another variable at play, subbing for physical one-to-one contact. The show builds relationships on this principle, between the host and panelists (and the audience by proxy).

1Girl5GAYSstudio shotA rudimentary content analysis of episodes from 1 girl 5 gays’ first season begins to generate a map for how dialogue can be used to strategically shift opinion about LGBT rights. In any one episode, an average of five questions conjure pointed images of gay sexual experiences (“Do you have a gag reflex?”) while the remainder are interchangeable to hetero- or homosexual couples (“If your sex life was a colour, what colour would it be?). The majority have nothing to do with sex at all (“Whose autograph have you asked for?”).

Especially notable, the show frequently inserts a question in the final segment looking inward at the program or at common LGBT experiences: “How do you feel gay men are represented on this show?” “Does the pride parade reinforce stereotypes?” “If there was a pill to make you straight, would you take it?”

Statistical wizard Nate Silver points out how demographics and population density are likely indicators of support for same-sex marriage. It would be overdrawn to say 1 girl 5 gays answers this problem intentionally by increasing the opportunities for exposure to discussion of LGBT experiences; but, as a byproduct of capitalism (i.e. the proliferation of broadcasting in the U.S. via for-profit cable TV), the amplification of Canadian commitment to tolerance aids the cause of LGBT rights in the U.S., and represents one instance of successful cultural diplomacy in action.

Brad Gilligan is a graduate student in the Media and Public Affairs program at the George Washington University.

The Discussion of Internet Freedom Takes Center Stage in 2013

Anonymous

By Amelie Barratt

John Kerry’s first official tweet as the new Secretary of State will be interesting to keep in mind as we watch him navigate the Internet in his new role. Although Hillary Clinton did not tweet while holding the position, she is recognized for drastically enhancing the State Department’s commitment to outreach and public diplomacy in particular.

Kerry Tweet

The ability to reach millions through social media makes Internet freedom a top priority for the United States, seen not only as a desirable policy, but as an extension of basic human rights. The Bureau of Democracy, Human Rights, and Labor within the U.S. Department of State defines it specifically as “an aspect of the universal rights of freedom of expression and the free flow of information.”

Today and tomorrow, the State Department is hosting Tech@State, a convention with its theme this year focusing on the use of technology to enhance and expand Internet freedom. The event, held at the George Washington University in Washington DC, will consist of panel discussions among key thinkers in the realm of Internet and how its freedom can enhance diplomacy worldwide.

Also of note is the upcoming Fifth World Telecommunication/ICT Policy Forum organized by the United Nations’ International Telecommunication Union (ITU). The three-day event from May 14 to 16, which will take place in Geneva, Switzerland, will create an environment where experts and policy makers can “exchange views on the key policy issues arising from today’s fast changing information and communication technology (ICT) environment.” Some hesitation among Internet freedom activists surrounds the event as many countries requested international regulation on Internet use at the 2012 World Conference on International Telecommunications (WCIT), held in Dubai, UAE, leaving activists worried that regulatory measures could lead to government overreach.

With all these events lined up in the near future one can’t help but ask who exactly the audience is. Are policymakers truly the top tier and the only ones in need of inclusion? How could public, and more specifically, cultural diplomacy enhance these events? Cultural programs and student exchanges in the past have proven to be very effective in bridging gaps where nations are at odds, bringing publics together to work towards a common goal, in this case, Internet freedom. Perhaps this issue could use some help from public and cultural diplomacy practitioners to win the hearts and minds of those in need of convincing of the possibly great outcomes of Internet freedom.

The recently proposed Global Internet Freedom Act by Rep. Zoe Lofgren is interesting to take into account which would operate as a task force, monitoring “both the U.S. and other countries that deny market access to Internet goods and services or threaten the technical operation, security and free flow of communications on the Internet.” And although not specifically mentioned, conferences such as the WCIT would be among the types of events monitored by this proposed legislation.

Internet freedom is clearly a discussion that is recognized among many states but still remains a topic in need of much advancement. The overarching question of whether or not government should be involved in regulating the use of Internet seems to cause a visible divide between nations who perceive this freedom as a threat and those who associate it with positive growth. 2013 will be the year to watch as the discussion on Internet use continues on all levels.

Amelie Barratt is a graduate student at the George Washington University where she is working towards her degree in Global Communication with a focus on Public Diplomacy. She currently works at the U.S Department of State in the Office of Children’s Issues.

The above post is from Take Five’s new Student Perspective series. Graduate students studying Cultural Diplomacy as Communication at the George Washington University are encouraged to think about themes such as youth, gender, health, climate, free press, and democracy, and write on how these themes relate to cultural diplomacy and to communication.  The posts involve thoughtful commentary on the writer’s chosen theme, linking to class readings and discussions. 

How Does Cultural Diplomacy Communicate? Let Me Count the Ways

U.S. senior diplomat Robert Jackson and Casablanca high school research team at Rabat Environment Eair, 2010

Opportunities to Engage: U.S. senior diplomat Robert Jackson with Casablanca high school research team members (Morocco’s Earth Day Network Fair, 2010)

Under Secretary of State for Public Diplomacy and Public Affairs Tara Sonenshine, who delivered the annual Walter Roberts Lecture at George Washington University last Thursday, comes from a serious press and media background.  She is the recipient of 10 News Emmy Awards and other awards in journalism for broadcast programs on domestic and international issues.  She has also worked as strategic communications adviser to Internews and the International Women’s Media Foundation, among a number of other international organizations.

TS pink suitSo it was all the more striking how prominently cultural diplomacy featured in her comments last Thursday, just as it does in many of her other communications — including the U.S. public diplomacy highlights she publishes every few weeks.

This is a reminder that the Under Secretary recognizes and embraces the fact that cultural programming IS communication.  It is an essential diplomatic tool that enables the U.S. to persuade influential people to listen to us with an open mind; allows us to share knowledge and skills with potential international partners and allies; and helps us attract positive attention via mass media and digital media.

As Harvard scholar Joeph Nye has noted, the scarcest information resource in the 21st Century is likely to be the audience’s attention span.  Here in the U.S., despite the plethora of contemporary media distractions, most citizens still pay some attention to what our own government says, because we know it might affect us directly, and also because we conceive of every citizen having a watchdog role.   Certainly U.S. journalists see scrutiny of government as an obligation.

cross cultural iceberg

THE ICEBERG MODEL This graphic shows why direct messaging – via print or audio-visual media – can so easily fail to reach its target.

But it would be a mistake to think that official U.S. statements and policy explanations get even the modest automatic hearing abroad that they do at home.   People are certainly interested in what the U.S. is up to, but they have a host of non-U.S. sources for that information that are more familiar to them, more trusted, and frequently more accommodating to their preconceptions.

Overseas, it takes creativity and insight to increase the chances that people will listen to U.S. officials with an open mind, and be prepared to respond accordingly.

This is why public diplomacy practitioners know that cultural programming is increasingly vital to the achievement of foreign policy goals.  Some cultural programs serve as the proverbial “picture worth a thousand words,” projecting the essence of American policies, principles, and values via local mass media and fast-growing new digital media.  Some cultural programming works as a powerful teaching tool to help influential people abroad understand (if not necessarily accept) both U.S. foreign affairs priorities and fundamental American principles.

More fundamentally, cultural programming fosters relationships and understanding between foreign officials and U.S. diplomats who will be called on, sooner or later, to work on contentious issues across the table from one other.  It helps sustain generalized affinities even as individuals come and go in the diplomatic service.  And it helps connect the real global communicators of the 21st century:  journalists, activists, scholars, researchers, teachers, writers, artists, scientists, and entrepreneurs, as well as young people just joining the conversation.

The following recent U.S. public diplomacy highlights show the variety of ways in which cultural programming communicates.  These highlights, published in January by the Office of the Under Secretary, are here sorted into three categories:  Talking, Teaching, and Spreading the Word.

1)  Talking — recognizing the people who are (or are likely to become) influential, and bringing them together across borders for focused and purposeful exchange of ideas.

  • Alumnus Hassen Ould Ahmed was recently appointed Deputy Director of Mauritania’s Cabinet.  Ahmed was a 2008-2009 Hubert H. Humphrey Fellow at Penn State University.  Meanwhile, Armenian political magazine De Facto named Edmon Marukyan, an alumnus of the Hubert H. Humphrey Program 2010 and previously the International Visitor Leadership Program (IVLP), “Member of Parliament of the Year.” Marukyan was elected to parliament in spring 2012.  
  • Public Affairs Section Jerusalem hosted Oberlin College Professor of History Dr. Gary Kornblith, who spoke on American democracy at An-Najah University, Birzeit University, and Al Quds Open University.  Dr. Kornblith also discussed the possibility of establishing an American Studies Program at the universities, meeting with university staff and academics at an Embassy reception designed to nurture cultural dialogue and advance the pursuit of American Studies.
  • At Rich Mix, East London (U.K.), playwright Wajahat Ali participated in an evening monologue and discussion with members of the Muslim arts community. The event attracted artists, writers, students and community leaders, including many women.  An accomplished Muslim-American writer and an engaging speaker, Mr. Ali is comfortable with both his American and his Muslim identities, and there was much discussion about the contrast between American and British Muslims on that topic.
  • xborders gamesOn January 5-6, while India and Pakistan faced each other on the cricket pitch, teams of exchange program alumni from India, Pakistan, and Bangladesh engaged in the xBorder Games.  Using social media tools like Google+, Storify, and Twitter, two teams comprised of alumni from each country competed in a digital scavenger hunt.  The xBorder Games connected 45 alumni separated by geographic, cultural, and linguistic lines, created new friendships, and increased cross-cultural understanding.  U.S. Embassies Islamabad, New Delhi and Dhaka organized the event.
  • Paralympian and Fulbright Scholar Yevgeniy Tetyukhin spoke about disability policy to an audience of special education teachers and administrators at the University of Guam.  A professor, two-time Paralympian, and lifelong disability advocate, Tetyukhin is spending a year at the University of Hawaii at Manoa’s Center on Disability Studies, researching disability policy in the context of globalization and multicultural diversity.
  • Unconventional artists and activists narrate their own stories on a new VOA program that seeks to connect underground communities in Iran and the rest of the world.  The twice-monthly TV and web program called ZirZameen is produced by Voice of America’s Persian Service and is available in both English and Farsi editions.  The show, hosted by Mehrnoush Karimian, premiered in December and is available on social media sites, the VOA Persian satellite stream and on Livestation, a 24/7 Internet streaming platform.
  • The U.S. Ambassador to Korea hosted a New Year’s party for the Embassy’s online friends.  Out of 35,000 people who follow the post’s various social media accounts, a diverse group of 20 were invited based on their online activity. The Ambassador blogged about the party, and the Embassy will post an “Ask the Ambassador” YouTube video highlighting the event.  The Ambassador will continue this type of online-offline engagement with innovative netizens in the future.

2)  Teaching — transferring knowledge and skills that are essential in civic life, political life, and international relations.  Cultural programming promotes retention and “useability” of new knowledge through dialogue, debate, and learning-by-doing.  Two-way knowledge transfer and “paying know-how  forward” are frequent outcomes of cultural programming.

  • Pilarani Phiri from Zodiak Broadcasting radio station in Malawi – a participant in the State Department Foreign Press Center’s (FPC) 2012 Elections program for visiting journalists – reported that he Malawi journo interviews presidentsecured the first live phone interview with a Malawian president as a result of his U.S. program experience.  In his words: “one thing I learned while covering the elections is that the American President is always scrutinized by the public.  Immediately I arrived home I got in touch with our ‘White House’ to have the President answer questions from the public.  I am proud to announce that on December 31, I was the first Malawian journalist to have a live phone interview with the President where people posed questions to [him], a thing that has never happened before in my country.”
  • For four months, hundreds of Indonesian English teachers gathered every Saturday morning to take part in the series “Shaping the Way We Teach English,” taught by the [U.S. Embassy] Regional English Language Officer and English Language Fellows.  The teachers came to @america [the high-tech American Center] in Jakarta or participated via digital link from the Consulate in Medan and the American Corner in Yogyakarta.
  • U.S. Embassy Kampala’s Information Officer gave a presentation at the “Writing Our World” (WOW) workshop at Makerere University, coaching participants on using social media to broadcast their voices and market their writing.  Facebook, Twitter, and blogging were introduced as tools to expand the young writers’ network and increase attention to their work.  The Embassy has also given grants to facilitate the activities of Writing Our World through readers and writers clubs in 10 schools.  WOW’s leader is a member of the Embassy’s Youth Council.
  • AC SalfeetJerusalem: The board game Monopoly has proven a potent tool in fostering the entrepreneurial spirit among Palestinian youth, while simultaneously introducing a mainstay of American culture.  American Corner Salfeet hosted 20 undergraduate students from Al Quds Open University for a discussion about business plans, barriers to entry, and board games with a visiting U.S. diplomat.
  • Seven officials from Zambia’s Ministry of Tourism traveled to the U.S. in January on an IVLP program to enhance their planning of the 20th session of the United Nations World Tourism Organization General Assembly, which will take place in Zambia in August 2013. During the program the officials examined how to plan a world conference, including best practices, leveraging partnerships, and capitalizing on them for longer-term benefit beyond the conference.

3) Spreading the word – via local media coverage or on digital media.  While the previous two genres of cultural programming are designed to make a significant impact on the immediate participants, the purpose of this third type is to spark positive interest among the many.

  • U.S. Embassy Caracas held its annual “Baseball Visa Day” during which Venezuelan players in the U.S. major leagues and their family members obtain visas for the upcoming season.  This year some 40 major leaguers and their families visited the Consular Section for their visas, and afterwards participated in a brief ceremony and reception with coverage by multiple print and television media outlets.  Chargé d’Affaires (CDA) James Derham reminded those present that baseball is just one of many historic and cultural ties uniting Venezuela and the United States, and congratulated the players for an unprecedented season in which one Venezuelan won the batting Triple Crown, one pitched a no-hitter, another pitched a perfect game, and nine played in the World Series.   During this event, Embassy Caracas took the opportunity to promote its youth outreach program “Béisbol y Amistad” (Baseball and Friendship), now in its seventh season.
  • OBama in hong kongIn the lead-up to the U.S. Presidential Inauguration, Consulate Hong Kong began a social media project that included photos, videos and travelling cardboard cutouts of President Obama and the First Lady.  Consulate Hong Kong Facebook posts of “President Obama” riding the Mid-Levels Escalator and standing in a Mass Transit Railway (MTR) station generated 42 comments, and 213 likes.  Public Affairs Section Hong Kong will complete the project on January 21, 2013 with a video montage of the cutout President’s “tour” of Hong Kong.
  • The Innovation Generation Facebook page of State Department’s IIP Bureau hosted Monica Dodi, co-founder of MTV Europe and The Women’s Venture Capital Fund, on its “Ask the Entrepreneur” series, which features accomplished American entrepreneurs.  The discussion sparked questions from around the globe including from India, Indonesia, Mauritania, Mexico, and Pakistan.
  • MeetUS program in GermanyThe U.S. Consul General in Munich spoke to students and faculty of “Berufsschule 4,” an off-the-beaten-track school in Nuremberg.  He addressed U.S.-German relations, the U.S. presence in Bavaria, and economic and commercial ties, and tackled tough questions about car emissions, Guantanamo, gun control, and social media topics.  The MeetUS speaker program is a core part of Mission Germany’s youth outreach, and the discussion was live Tweeted to highlight the event to a broader audience.
  • Bosnian Brooklyn Nets Player Interview Makes Front Page:  The State Department’s New York Foreign Press Center assisted the U.S. Embassy in Sarajevo in securing an interview with Brooklyn Nets player Mirza Teletovic - a Bosnian basketball star who has recently joined the NBA – in Dnevni Avaz (Daily Voice), the leading Bosnian newspaper and news website.
  • In January, [State Department] hosted 20 Youth Ambassadors from Costa Rica, the Dominican Republic, Guatemala, and Panama for a reception and meeting with the Acting Assistant Secretary for Western Hemisphere Affairs (WHA), which promoted the event on social media along with the Bureau of Educational and Cultural Affairs and the relevant U.S. Embassies; Embassy San José alone received nearly 6,000 Facebook page views and 300 likes.

All the above constitute just a few of the highlights shared by the Under Secretary’s office for January alone.  January’s highlights in turn constitute a tiny sliver of the cultural programming that takes place week in, week out at every U.S. Embassy and Consulate around the world.  Most of it is targeted to advance specific foreign policy goals, and just about all of it is conceptualized strategically.

Each example is also a reminder that cultural diplomacy IS communication.  The U.S. can only benefit from greater use of cultural programming  to advance U.S. foreign affairs priorities.

21st Century Visual Culture, NGOs, and Public Diplomacy

mobile-trends-2020

An early Christmas present arrived in the mail today – a new book called Sensible Politics: The Visual Culture of Nongovernmental Activism (Meg McLagan and Yates McKee, eds., Zone Books, 2012.)

The “visual culture of nongovernmental activism” seems like an important topic for U.S. public diplomacy practitioners to consider.  Even though public diplomacy isn’t exactly nongovernmental, neither does it 100 women initiativerepresent the prevailing governing power of the countries in which public diplomats work.   And in “making the case for America” in those foreign lands, we are very much activist, vying for attention along with non-governmental (and other-governmental) efforts of every stripe.   We may ally ourselves enthusiastically with some causes, for example women’s empowerment.  We may argue against others, for example restrictions on free speech deemed blasphemous.  But we are always one voice among many, without the authority (however defined or felt) that a government body carries in its own country.

And of course, one of public diplomacy’s key resources is visual culture.   From the first great expansion of Amerika the last issueU.S. public diplomacy during the Cold War period, the U.S. looked for ways to make visual our ideas, our values, our culture.  Jazz Ambassadors did not tour just so people could hear their music; these mega-stars were sent abroad so that their photos would be on the front page of every newspaper, perhaps shaking the hand of a prime minister or jamming with local musicians.  Jeeps and trucks carried USIS officers to remote areas with movies and portable generator-run projectors.  Every month USIS distributed glossy color-photo magazines in Russian, Arabic, Spanish, French, and other languages.  U.S. cultural centers were and are full of posters, photographs – even décor – supporting our particular “cause,” i.e., America itself.  With the advent of satellite television in the 1980’s, USIA under Charles Wick eagerly embraced the opportunity to engage via this new medium.   Interestingly, the first and most prominent use of USIA’s “Worldnet” television was to bring together multi-country audiences in mutual discussion and debate.

In the past couple of decades, non-governmental and civil society organizations have proliferated across the globe.  In wealthier countries, philanthropy and sometimes government grants provided support.  In the developing world, international donors channeled development assistance funds to and through such A scene from %22Soul City%22 TVgroups.  Even before the Internet became widely accessible, NGOs expressed their activism visually, via photography, posters, videos, theater.  Some development agencies ventured deep into visual culture territory, funding local NGO partners to produce films and television programs designed to promote positive actions such as conflict resolution or combating HIV/AIDS.  Non-governmental organizations around the world became sophisticated in working with visual culture.  Under-funded public diplomacy organizations have felt the pressure.

Today, we all continue to be amazed at the impact and promise of digital media.  Digital and social media The Uprising of Women in the Arab World logomost certainly multiply our ability to communicate, but they expand the opportunity exponentially to those who may not have much in the way of funds, but who do have the passion, energy, and creativity to produce powerful images that draw us to their message.  In this significantly more crowded visual-culture landscape, the U.S. will likely continue to focus on innovative ways to maintain our profile and to partner with other visual-culture organizations to tell America’s story.  But this new book is a reminder that in the 21st century, communicating “who we are” is losing ground to communicating “what must change” — with real implications for public diplomacy.

In any case, it’s exciting when a book provokes so much thought via the title alone.  And now I see that already on  p. 14 there’s a discussion of Walter Benjamin on the “’aestheticizing of politics’ by fascism” in the 1930’s, which somehow got me thinking about the global reach of U.S. consumer culture and how this also shapes the landscape in which we public diplomacy practitioners work.  Sounds like a topic for a future blog post!

Tweeting in State

daniel_hertzberg_twitter_use_in_government

Source: danielhertzberg.com

When the recent Diplopundit post and related news items came out about State Department revising its external communication clearance rules, a lot of people reacted with concern that State was either deliberately or merely blind-bureaucratically limiting its ability to communicate by imposing a new delay on digital communication, even on tweets.   Colleagues here at GWU quizzed me with “State Department rules might impose a 48-hour review period on employees tweets.  Because that’s the best way to communicate in the era of instant communication?”

But my experience with the State Department tells me this is not what the new draft clearance rules are about — and here is why:

Right now, if you are an Ambassador or PAO (public affairs officer) overseas you are cleared to tweet or post to social media (as well as talk to local journalists, do interviews with local media, etc.) as you see fit — and it doesn’t look like these new rules would change that.  And if you are in Washington in an office that needs to communicate publicly about something, you can work with the PA staff in your own bureau to get near-instant clearance.

(Plus, employees can always use language that’s already been cleared, e.g. text from previous official speeches and statements — and frankly, a lot of language gets recycled this way because it’s efficient and ensures consistency, which is necessarily valued in this business).

So I don’t see the new rules having any restrictive effect on on-the-job communication via digital media, either overseas or at reasonably senior levels in Washington.

To me (and again, this is just from looking at Diplopundit and the spinoff media articles from it), the new draft rules appear to do two things:

  • Actually shorten the maximum time State PA is allowed to take to clear independent thoughts on foreign affairs which State employees might want to express in a non-official or quasi-official role.  In other words, in situations where the reason people might read your blog article or listen to your speech is that you work for State, but you want to use your own words and speak your own thoughts.  And of course there’s a broad spectrum of such situations, ranging from invitational speaking that all State officers ought to do as part of their work (on one end) to whistle-blowing (at the other); and,
  • Close a loophole that indicated if State PA doesn’t respond to a request for clearance within a certain deadline, one is free to publish.

Up until now, there’s been a blanket maximum time of 30 days for clearance of such quasi-official communication, via any media. But according to the new draft rules, the very small subset of employees’ social media content that might be subject to review through this formal Department process would be guaranteed a much shorter maximum (not target) deadline for clearance.

But it’s good that journalists and the general public are interested in this. (Government always works better when the citizens are paying attention and can give sensible advice if insider-thinking shows signs of going off the rails!)

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