In a conversation moderated by IPDGC’s program director Janet Steele, National Security Council Press Spokesperson Emily Horne answered questions about her role in the NSC, its media strategy, and elaborated to students about her career path. Students, faculty, and industry professionals attended this event and were invited to join in for the second half of the conversation.
Emily Horne is currently an Assistant Press Secretary and Director for Strategic Communications at the National Security Council, where she serves as spokesperson for a range of foreign policy issues and advises White House and other senior U.S. government officials on media and strategic communications. Before joining the National Security Council she was the director of communications for General John Allen, the Special Presidential Envoy for the Global Coalition to Counter ISIL, where she built the communications strategy for the Obama Administration’s counter-ISIL efforts and traveled to over 30 countries supporting international efforts to degrade and defeat ISIL. She has also served as Spokesperson for the State Department’s Bureau of South and Central Asian Affairs, including temporary tours as spokesperson for the U.S. Embassies in Sri Lanka and Nepal. She began her career in government as an unpaid intern in the State Department’s Office of the Historian.
In an insightful and entertaining session on March 24th, U.S. Ambassador to the UK Matthew Barzun discussed the importance of engagement and networks in public diplomacy. Ambassador Barzun described how since almost all phones sold nowadays are mobile phones, the term itself has become an oxymoron. Barzun believed that the term public diplomacy was following the same trend line as the importance of public engagement increases.
To illustrate his point, Barzun asked the audience to describe which 130-year old company produced the first digital encyclopedia. The answer was Encarta, which was backed by the world’s most powerful and rich software company Microsoft. Yet this multi-billion dollar company was driven out of business by a ‘kid from Alabama,’ Jimmy Wales, who developed a bottom up model called Wikipedia, ‘the largest knowledge transfer engine in history.’
Barzun then asked the audience to imagine four squares along the following lines:
According to Ambassador Barzun, the magic was not going digital but going network and digital. But one could have very effective combinations of analogue and network such as conference calls. The key Barzun emphasized is to engage. Inside an organization one can be surprised what one can accomplish if rather than task people, one asks people for help. In public events the key is to listen, seeking not so much to be understood as to understand. “Outreach” or “reaching out” is not nearly as effective as engagement, which involves understanding and listening.
“If you listen, people will hear you differently,” he said. “If you repeat the pattern, good stuff happens.”
Answering a question about socio-media analytics, Ambassador Barzun noted that “things can be very precise without being accurate.” Judge the effectiveness of what is happening in the digital world by comparing the same to the analogue or real world. Computer or digital tools can be misused or overused. Twitter can allow an overuse of a broadcasting approach or power point can be overused to bombard audiences with information: “If power corrupts, Power Points corrupt absolutely.”
Ambassador Barzun stated that public diplomacy can build a reservoir of good will. You can fill the reservoir ‘a cup at a time’ or sometimes with a ‘hose’ and refill it when it gets punctured and fill it again. A positive example was President Obama’s dancing the tango in Argentina, which he said demonstrated humility and an interest in the local culture.
Ambassador Barzun closed by describing the image of the hierarchy, which could be described as triangles, with, for example, a Minister of Foreign Affairs at the top of the pyramid, and the circle of influences such as journalists to the wider public, which could be imagined as a cloud encircling the other two. We are living more and more or our lives online but engagement remains paramount. If one approaches challenges in a hierarchy mindset, one will fail just like Encarta.
Continuing our series in highlighting the interviews Walter Roberts conducted with former fellow Mark Taplin, this week’s installment features Walter discussing how Yugoslavia got a Fulbright program in the 1960s:
The New York Times also published an article in 1964 that discussed Senator J.W. Fulbright and former Assistant Secretary of State for European Affairs, William R. Tyler, pending visit to Belgrade the following November to sign the agreement.
By Mark Taplin, Former Public Diplomacy Fellow, George Washington University
In 2010, while I was assigned to George Washington University’s School of Media and Public Affairs as a State Department Public Diplomacy Fellow, I had the good fortune to conduct an on-camera interview with Dr. Walter R. Roberts – a U.S. diplomat, broadcaster and scholar who lived a long, extraordinary life in public diplomacy.
The interview, which took place over two sessions in February and April of that year, was done under the auspices of the Institute for Public Diplomacy and Global Communication (IPDGC), with the support of the university’s Documentary Center. The interview clips are now available on IPDGC’s YouTube channel.
Dr. Roberts first came to the U.S. in 1939 as a graduate student and refugee from his native Austria. He began his career at the Voice of America, at the very outset of the U.S. government’s wartime information effort. At the end of World War II, Walter transferred to the State Department’s Austria desk before joining the newly organized U.S. Information Agency in 1953. He served at USIA with distinction over two decades, occupying a number of senior posts in Washington as well as in Yugoslavia where he worked as U.S. Ambassador George F. Kennan’s public affairs counselor.
After his retirement from federal service, Dr. Roberts taught public diplomacy at George Washington University’s Elliott School, in what was certainly one of the first U.S. university courses devoted to the study of international information programs. He was a prolific writer throughout his life – on international broadcasting, on diplomacy, on Yugoslavia and on many other topics – and created a fund that supports the study of public diplomacy, the Walter R. Roberts Endowment.
Dr. Roberts passed away in June 2014, at 97, remarkably lucid and insightful to the very end. His seventy-some years of professional involvement in the field of public diplomacy were unprecedented; accordingly, his recollections and observations are particularly valuable to scholars and practitioners alike.
Dr. Walter Roberts, a veteran U.S. diplomat and pioneer of U.S. international broadcasting, died the end of June. This obituary is by Charles H. Dolan, Jr., a former vice chairman of the Advisory Commission on Public Diplomacy, which Dr. Roberts served on.
Dr. Walter Roberts, an American diplomat and scholar who pioneered the practice of public diplomacy through radio broadcasts to Nazi Germany during World War II for the U.S. government died June 29 at his home in Washington, D.C. He was 97.
Dr. Roberts was born in Austria and was educated at the University of Vienna. In 1938, anticipating Hitler’s aggression in Europe, he (and his soon to be wife Gisela) left Austria and went to Great Britain on a scholarship to Cambridge University, from which he earned his Ph.D. In 1940, he emigrated to the U.S. and was working as a research assistant at Harvard Law School when the U.S. entered World War II.
While walking across Harvard Yard he was approached by Professor William Langer, who, with ties to the government said, “Walter you are fluent in both English and German, your country needs people like you to help with the war effort.” Without hesitation, Roberts signed on as one of the first employees of the newly created Office of the Coordinator of Information, which later became the Voice of America, in New York.
This early public diplomacy effort included broadcasts into Germany, starting in February 1942, called “Stimmen aus Amerika” (“Voices from America”) and included the pledge: “Today, and every day from now on, we will be with you from America to talk about the war. The news may be good or bad for us. We will always tell you the truth.” Throughout the war years and during the allied occupation, he was responsible for broadcasting credible news reports of both the successes and failures of allied efforts in Germany.
After eight years of service with Voice of America he was transferred to the Austrian Desk of the Department of State in 1950. While there he devised a way for the U.S. Government to make use of the its holdings of then unconvertible Austrian currency into a useable form while, at the same time, demonstrating the value of what would become “public diplomacy.” He employed the currency to fund the prestigious “Salzburg Seminar in American Studies.” He served on its board for over forty years. It continues to this day as the Salzburg Global Seminar, an innovative public diplomacy project that supports regions, institutions and sectors in transition.
In 1953, he was appointed Deputy Area Director for Europe in the newly created U.S. Information Agency (USIA). In 1955, he was a member of the American Delegation to the Austrian Treaty Talks that culminated in a State Treaty, signed in Vienna by the four occupying powers (U.S., Great Britain, France and the Soviet Union) on May 15, 1955 which ended the occupation status of Austria and restored its independence.
In 1960, he was appointed Counselor for Public Affairs at the American Embassy in Yugoslavia where he frequently interacted with President Josip Broz Tito, the Yugoslav revolutionary, Communist and leader of the non-aligned movement. Tito was very impressed with Roberts’ diplomatic skills and his scholarly knowledge of the complexity of the cultures and history of the Balkans, and invited Walter and his wife Gisela to many social functions.
With an impeccable memory not just for diplomatic issues but also the finer things in life, Roberts recalled, “Tito impressed me as a gracious host and an informed conversationalist. Witty at times, he seemed to enjoy recalling past events. He was elegantly dressed; his suit appeared tailored on London’s Savile Row.” Roberts’ recall for such details was extraordinary. Only several months before his death, he wrote about a dinner party he attended with Tito in the early 1960s at which the featured wines were “a Croation Cabernet and a Slovenian Riesling.”
Roberts was assigned as Diplomat in Residence at Brown University in 1966, and in 1967 he was transferred to Geneva to serve as Counselor for Public Affairs at the U.S. Mission to the United Nations. In 1969, he was appointed Deputy Associate Director of USIA and in 1971 was elevated to the Associate Director position, then the senior career post in USIA.
In 1973, his book Tito, Mihailovic and the Allies, 1941-1945 was published; it was praised by Foreign Affairs as “the best book on the subject.” It was highly controversial in Yugoslavia and banned as it shed light on Tito’s ambiguous relations with Nazi Germany. As a testament to its longevity, it was reprinted and released in the former Yugoslavia last year. In 1974, he received the Distinguished Honor Award from USIA. He retired from the U.S. Government in 1974 to take the position of Director of Diplomatic Studies at the Center for Strategic and International Studies (CSIS). His influence on America’s approach to public diplomacy is demonstrated by the fact that while he left the Foreign Service almost thirty years ago, he continued to be a major influence on the practice of public diplomacy until his death.
In 1975, he was called back into government to serve as executive director of the Board for International Broadcasting, which oversaw Radio Free Europe and Radio Liberty. In 1985, he retired for the second time from the U.S. Government and was appointed diplomat-in-residence at George Washington University, where he taught a course on “Diplomacy in the Information Age.” He presciently predicted in a 1986 New York Time article, “The communications revolution is going to be a major headache for the Soviet Union.”
A testament to his expertise in the practice of public diplomacy was the fact that two Presidents from different parties appointed him as a member of the U.S. Advisory Commission on Public Diplomacy. President George H.W. Bush made the initial appointment in 1991 and President William J. Clinton reappointed him in 1994.
In 2009, he received the Voice of America “Director’s Special Recognition Award”. While officially retired, he continued to write prolifically and speak on public diplomacy. In 2005 Roberts helped establish a Public Diplomacy Institute at The George Washington University, and generously created an endowment in his name for what is now the Institute for Public Diplomacy and Global Communicatin
His work as a great communicator was recognized in a March 22, 1986 New York Times article which opened with, “It is Ronald Reagan who is known as the Great Communicator. But in the capital, the Government communicator with what is probably the longest and most comprehensive tenure is Walter R. Roberts”.
In his final major public appearance, at the Public Diplomacy Council Fall Forum last November, Dr. Roberts told an audience of more than 250 members: “On February 1, 1942, American public diplomacy was born. That was 72 years ago, seven weeks into the war… I have no idea what future communications media will bring to us, but of this, I am sure: that international broadcasting will continue to exist because it is an integral part of public diplomacy, and public diplomacy, of course, is an integral part of diplomacy.” There was resounding applause.
Dr. Roberts (born to the late Ignaz and Elsa Rothenberg) is preceded in death by his beloved wife (Gisela Katherine) and is survived by three sons (William, Charles and Lawrence) and daughters in law (Patricia, Valerie and Shavaun), 7 grandchildren (Sherra (Fritz), Chelsea, Trevor, Matthew, Kevin, Katherine, and Mark, and two great grandchildren.
On February 12, multiple peaceful-turned-violent protests erupted in the major cities of Venezuela. These rallies conducted by university students have snowballed into a national conflict between the state and its citizens. The students were pacifically voicing their discontent against the government for the innumerable injustices currently plaguing Venezuela. The mandate to arrest these students turned highly controversial and thus incited the monumental manifestations, teeming with violence, that have taken place over the past few weeks. The nation’s president, Nicolas Maduro, commanded militarized police authorities to inhibit the protests, which has regrettably resulted in many injuries and deaths.
These incidents simply add further lines to the long list of mistreatments of citizens by the Venezuelan Government. Although international media has been scant as the crisis unfolds internally, manifestations and pleas for support have now reached a worldwide audience.
However, as we know there are always two sides of the story. Instead of addressing or planning to resolve the issues tormenting Venezuelan citizens, President Maduro’s tactics included a massive campaign to portray his government, at least attempt to, as victims of a conspiracy plan to overthrow their regime.
Venezuela’s public diplomacy abroad
This week, President Maduro’s administration began strategic movements to diffuse their two important messages: first, that information reaching international audiences regarding the situation in the country has been manipulated and exaggerated by media agents; second, to convince the international public’s opinion that the United States is partly to blame for the instability in the country due to their intervention with internal affairs through supporting the opposition.
These approaches have been used both domestically and internationally. Within Venezuela, it has been easier to manipulate due to the government’s ownership over the majority of communication outlets, and the immense oppression of information over private or international ones.
One of the main global venues used to broadcast these messages are Venezuelan embassies throughout the world; mostly through their social media pages. Additionally, just this week the Venezuelan Chancellor for external affairs, Elias Jaua, has commenced a global tour in search for support of the current government and more broadly the continuation of the Bolivarian Revolution.
Have their public outreach efforts been effective?
The problem with Venezuela’s credibility is the shocking and inspiring number of demonstrations taking place in the country, as well as the increasing momentum gathering world-wide denouncing the events and actions taken by the government. What is being protested against President Maduro’s administration transcends above local needs; citizens demand fundamental democratic principles.
For instance, 1) media repression and the current control of information and media outlets, 2) Oppressing freedom of assembly by using militarized security force against protesters, and 3) jailing his opponents such as the incarceration of opposition leader Leopoldo Lopez. These tactics, historically used by authoritarian regimes, have made it difficult for President Maduro to hide violations and defend his so-called democracy.
The social, political, and economic conditions in Venezuela are favorable to the development and continuation of large-scale protests and discontent with the government. However, it is the hope all Venezuelans to see their government actively working towards the amelioration of the country’s conditions, rather than actively seeking international approval and support of their 15-year failed socialist revolution.
The United States’ role
The structural conflict that has allowed for institutionalized state violence is due in part because all opposition groups or organization voicing the smallest criticism against the Venezuelan government are silenced, rebutted, punished, or censored by the government or its supporters. Thereunto, the United States government is indirectly forced to opt for ambiguous remarks and denunciations against Venezuela; carefully wording its discontent against the actions and the situation as a way to avoid accusations of “invading in internal affairs.”
Yet, even when President Obama’s administration is selective in its statements, Venezuela’s government will take any hint of criticism as a window of opportunity to rally up “anti-imperialistic” sentiments among its supporters and the region. For example on February 17, after U.S. Secretary of State John Kerry made his remarks about the situation evolving in Venezuela, President Maduro expelled three U.S. diplomats from the country, claiming they were associated with and supported the opposition’s plot. Evidently, the United States responded with the same method. It is worth reminding the reader that the countries have not exchanged ambassadors since 2010, proving the dire diplomatic relationships between the two governments.
The United States’ public diplomacy goals in this complicated situation should focus on defending its image among Venezuelans. Through this, the ultimate long term objective is the improvement of America’s reputation among Latin America’s left-wing countries.
Oriana Piña is a graduate student at the George Washington University pursuing a M.A. in Global Communications, with a concentration in Latin American Studies. She is passionate about democracy, diplomacy, cultural understanding and international affairs. Follow her at @OrianaIntl.
The below message was distributed to members of the public diplomacy community via e-mail on Feb. 18, 2014 by the State Department.
On my first morning as Under Secretary, I wanted to reach out to our many friends and partners who extend, amplify and inform our public diplomacy. You are valued stakeholders in the public diplomacy community and I would like to take this opportunity to introduce myself and share my vision for public diplomacy.
While I am new to government service, I feel I’ve been involved in a form of public diplomacy for much of my life as a journalist and editor. We are living in a new age of diplomacy and global engagement and America is leading that effort. As Secretary Kerry always says, “Diplomacy works.” Diplomacy can, and does, make the world a better and safer place, and every day, in thousands of different ways, America is engaged all across the globe.
Public diplomacy and public affairs have a vital role to play in our foreign policy and national security. We will continue to make sure that our public diplomacy is focused on advancing our foreign policy objectives and goals. To that end, I’m looking at a few priorities vital to our national interests.
First, two larger points about youth and technology that affect everything else.
Now some specific areas of focus:
Entrepreneurism: We are the entrepreneurial nation and our ability to innovate is one of our most valuable exports. It is also an integral and positive part of the American brand, especially with young people. Economic diplomacy is also a priority for the President and the Secretary. I intend to scale up programs that help entrepreneurs and start-ups around the world and connect successful American business leaders with aspiring entrepreneurs. We should be looking not only to promote economic opportunity but to do so among disadvantaged groups.
Educational Diplomacy: Higher education is one of America’s greatest strategic assets, and we must use it. Our educational institutions are laboratories of democracy, while English skills are critical to success in the new global economy. Our educational exchanges need to move into the 21st century and adapt to new technologies like MOOCs and new areas of expertise such as STEM so that they can continue their role as incubators of democracy. We need to use our leadership in technology and innovation to create young scientific and technological innovators – especially young women who have been under-served in this area.
Environmental Diplomacy: Secretary Kerry has stressed from day one that it will take nothing less than a global conversation to educate, inform, awaken and activate millions of people around the world about the environmental challenges the world faces – challenges which cannot be solved by any single nation. Whether it’s global climate change or the plight of the oceans, the Secretary is determined to help the President awaken our consciousness globally about a range of environmental issues. This requires a massive public diplomacy effort.
Countering Violent Extremism: It is vital to our national security that we provide people, particularly young people in at-risk environments, with alternatives to the misguided ideological justifications for using violence. We must confront distortion with reality and rebut lies with truth. We will expand and coordinate the State Department’s worldwide efforts to counter radicalization and combat violent extremist messaging.
Professional Growth: We cannot succeed unless our people are prepared and supported to succeed. It is critical that public diplomacy be valued as a core element of our overall foreign policy mission and that our public diplomacy professionals receive the training, resources and institutional recognition to ensure success in that mission. We need a new 21st century tool kit for public diplomacy. I am passionately committed to the growth and development of our profession.
These are big issues that require a focused alignment of resources, and sustained effort. I aim to reinvigorate public diplomacy, ensure our practitioners are on the forefront of technology, and keep public diplomacy an integral part of our larger policy goals. I am keenly aware of the robust contributions you can bring to our mutual interests. So I welcome your thoughts and seek your support. You are part of a broad public diplomacy network and your partnership is critical to successful, dynamic American public diplomacy. I look forward to meeting and working with you in the coming weeks.
Tara Sonenshine, former Under Secretary of State for Public Diplomacy and Public Affairs, and currently a Distinguished Fellow at George Washington University’s School of Media and Public Affairs will address the United Kingdom’s House of Lords “Select Committee on Soft Power and the UK’s Influence” via videotape on Monday, December 16 at 5:15 p.m. London time (12:15 p.m. Washington time).
The live testimony will take place at the British Embassy in Washington. The evidence session is public and a verbatim transcript will be posted on the British Parliamentary website shortly after the oral evidence session at this link: http://www.parliament.uk/soft-power-and-uks-influence. The Select Committee was formed May 16, 2013 to examine how soft power reflects national interest.
Ms. Sonenshine will be addressing issues related to the use of “soft power,” “hard power” and “smart power” and how public diplomacy is utilized with respect to international policy. Questions will be posed by the Chairman and other members of the Committee who are all Member of the House of Lords.
Ms. Sonenshine has high level experience in both government and the media, having served in the White House, State Department, and as Executive Vice President at the United States Institute of Peace. In earlier years, she was Editorial Producer of ABC News Nightline and a Contributing Editor at Newsweek. At her current position at George Washington University, she writes on a variety of topics related to public diplomacy and international relations.
On Tuesday, distinguished ambassador Thomas Pickering spoke at GWU’s School of Media and Public Affairs (on his birthday, no less!) about his experience on the advisory panel that investigated the 2012 attack on the U.S. diplomatic mission in Benghazi, as well as Russia, Iran, and the future of U.S. public diplomacy.
The talk was part of the Third Annual Walter Roberts Lecture, which brings in prominent figures in public diplomacy practice and academia to speak on relevant issues of the times.
Tara Sonenshine, who spoke at the Second Annual Walter Roberts Lecture, responded in a blog post on her sentiments in introducing the ambassador. Former Assistant Secretary of State for Public Affairs and current Professor of Practice at GWU, PJ Crowley, was also in attendance, as well as Frank Sesno, director of the School of Media and Public Affairs, who led the conversation with the ambassador.
Some tweets from the event:
Happy birthday, Amb. Thomas Pickering! #PickeringPD The room is singing!
— IPDGC (@IPDGC) November 5, 2013
TP: We did everything we could to see that the mistakes (from Benghazi) were not repeated #PickeringPD
— IPDGC (@IPDGC) November 5, 2013
— Philip J. Crowley (@PJCrowley) November 6, 2013
Thank you to all who attended. Please visit our website for a video and transcript of the event here.
By Robin Terry
In February of this year, Philip Seib, who is the Director of the Center on Public Diplomacy at the University of Southern California, wrote a blog post entitled “Climate Change, Terrorism, and Public Diplomacy” regarding a relatively unheard-of reality that public diplomacy must respond to. This reality was recognized by former U.S. Secretary of State Hillary Clinton, and is being made a top priority by her successor, Secretary John Kerry. This reality actually makes up three-quarters of our planet’s surface, and yet is one of the most fragile resources in many places in the world.
Water diplomacy is coming into its own as the world’s population mushrooms to 7 billion and counting. Kerry is already making climate change and a focus on oceans a major priority for his tenure at the US Department of State, disregarding climate change skeptics by declaring that the ocean system “is interdependent, and we toy with that at our peril.”
What makes public diplomacy important on this issue is that water is an indisputably essential and globally shared resource. Secretary Kerry recognizes that water diplomacy must be approached with delicacy to build bridges and maintain open communication (dialogue) to share and foster synergy, instead of becoming a battleground over threatened resources and an opportunity for imperialism. Seib writes, “Public diplomats representing nations such as the United States have long recognized the importance of water diplomacy. For years, the Peace Corps has worked with local communities around the world to ensure safe water supplies….” Global community projects centering around wells and water safety as well as water conservation practices in drought-stricken regions have proven to be effective tactics to bring about economic prosperity and an increased quality of life, and have also had an important public diplomacy impact by generating awareness and urgency, and highlighting cooperation. But what will bring about lasting change to the big picture? Will Kerry’s top-down approach to one of life’s most precious and fundamental resources deliver a vital answer?
Secretary Kerry’s call to rally around the growing problem that is water security is coming out of the gate as a collaborative effort in a deep bay of the Southern Ocean in Antarctica, the Ross Sea. Secretary Kerry is aiming to create the largest marine protected area on Earth. These lofty ambitions, if successful, will create a foundation of conservation, collaboration, and global security in the frontier of water diplomacy. The biodiversity standing to be given sanctuary amounts to over 16,000 species including whales, penguins, and seals (fauna diplomacy, anyone?) over roughly 890,000 square miles. Secretary Kerry is extending an olive branch of scientific opportunity and setting a conservation precedent that could provide capital for future public diplomacy goals. New Zealand is already on board in establishing the joint proposal and 23 other countries will announce their stance in July.
Water diplomacy caters to a very specific and absolutely requisite part of every human’s life. Therefore it is conceivable that a top-down emphasis on water diplomacy that encompasses major public diplomacy elements can have a significant effect. Other public diplomacy tactics such as educational or culinary diplomacy are collectives of bottom-up, separate attempts to address a big-picture issue. While this does not mean that these tactics are ineffective (I staunchly believe the opposite), it illustrates the diversity of approaches and the deliberate angle that such a fundamental resource, water, demands. Kerry appreciates how important this issue must be treated and is addressing the void that water diplomacy has played in the public diplomacy conversation as of late.
Water diplomacy encompasses national security, climate conservation, multilateral operations, and the (secret weapon) positive animal interest angle on a grand scale. By giving such a large-scale issue the stage and attention it deserves, will Kerry’s top-down approach prove more effective than the project-based approach used by other types of public diplomacy? Will public diplomacy associated with large-scale reform and change increasingly become the answer in our globalized society?